Returns Policy

We want you to be completely happy with your Protein.ke order. If something isn’t right, here’s how our returns process works.

We accept returns within 48 hours of delivery, provided the product meets all of the following conditions:

The product is unopened — the seal must be intact.
The product is undamaged — no dents, tears, or visible damage to the packaging.
The product is untampered with — packaging must be in its original condition as delivered.

Returns requested after 48 hours of delivery will not be accepted.

If your return is approved, we will issue a full refund of the product price. Please note that delivery costs are non-refundable.

To initiate a return, contact us within 48 hours of receiving your order via:

Please have your order number and a photo of the product ready when you contact us.