Privacy Policy
Last updated: January 2025
Protein.ke (“we”, “us”, or “our”) is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights.
Information We Collect
When you place an order or create an account, we collect your name, email address, phone number, delivery address, and payment information. We also collect browsing data such as IP address, browser type, and pages visited through cookies and analytics tools.
How We Use Your Information
We use your information to process and deliver your orders, send order confirmations and delivery updates via WhatsApp and email, respond to customer service enquiries, improve our website and product range, and send you promotional messages if you have opted in.
Payment Security
All payments are processed through secure, PCI-compliant payment providers (M-Pesa, Visa, Mastercard via Paystack). We do not store your full card details on our servers.
Sharing Your Information
We do not sell your personal data to third parties. We may share your information with delivery partners to fulfil your order, payment processors to handle transactions, and analytics providers (such as Google Analytics) to help us improve our service. All third parties are required to handle your data securely.
Cookies
Our website uses cookies to maintain your shopping cart, remember your preferences, and analyse traffic. You can disable cookies in your browser settings, though this may affect some website features.
Data Retention
We retain your order history and account information for up to 7 years for accounting and legal compliance purposes. You may request deletion of your personal data by contacting us, subject to these legal retention requirements.
Your Rights
You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal obligations), and opt out of marketing communications at any time.
Contact
For any privacy-related questions or requests, please contact us via WhatsApp or email at hello@protein.ke.